Directly from the manufacturer
Outstanding quality
Worldwide delivery
Large selection of colours and products
From cutting to mass delivery

Frequently asked questions (FAQ) - Everything important at a glance!

Do you have any questions about the cover materials from mah-ATN GmbH? 
Here you will find the answers to the most frequently asked questions:

Es freut uns sehr, dass Sie sich für unsere Produkte und Dienstleistungen interessieren. We are a business-to-business (B2B) company, which means that we only do business with other companies. We ask for your understanding that we do not process transactions with individual customers or consumers.

 

To become a customer via our webshop, please proceed as follows:
1. register: register on our website www.mah.de.
2. verification: We will then check whether your company meets the requirements for a business customer relationship.
3. approval of your customer account: After successful verification, we will send you an e-mail containing your user details and (if not already available) your customer number.


To become a customer via our customer service, please proceed as follows:
1. contact us: call us (Tel: 089/74 482 482) or send us an e-mail to service@mah.de.
2. new customer form: We will then send you a new customer form.

3. set up a customer account: Once you have returned the completed form to us, we will create a customer account for you and provide you with your customer number.


Please note that this process is designed to ensure the highest level of professionalism and security for all our customers. We look forward to welcoming you to our business community soon.

Translated with DeepL.com (free version)

There are various ways in which you can order from us and we are pleased to be able to offer you these options.

Webshop: You can order directly from our website. Simply select the products you want and follow the instructions to place your order.

E-mail: You can also email us at service@mah.de to place an order. Simply send us an e-mail with the details of your order and your customer number.

Phone: You also have the option of ordering by telephone. Simply call us (Tel: 089/74 482 482) and have your customer number ready to speed up the ordering process. This will help us to process your order efficiently and accurately.

We look forward to receiving your orders.

Translated with DeepL.com (free version)

Our company is specifically geared towards business customers (B2B) and for this reason the prices in our webshop are only visible once you have logged into your account.

Please note that the prices displayed are your net purchase prices only, as these are specifically tailored to your business.

The delivery times at mah-ATN GmbH are fast and efficient.
If you order products that we have in stock, we will ship your order the next day if possible. However, the exact delivery time depends on our shipping service provider. We work with UPS for smaller deliveries and with Dachser for larger shipments. Both companies are known for their fast and reliable delivery.

If items in your order are not in stock, we will contact you immediately to inform you of the expected delivery time. Our aim is to provide you with a smooth and efficient service at all times.

mah-ATN GmbH offers a wide range of upholstery materials. Our range includes high-quality products such as artificial leather, leather and contract fabrics for indoor and outdoor use as well as cork. These materials are available in different colors and with different functionalities.

In addition to our upholstery materials, we also offer a wide range of accessories to meet your needs. For customers with special requirements, we also offer customized production options. Thanks to our extensive stock, we can guarantee high flexibility and speed in processing your orders.

If you have any special requirements or need further information, please do not hesitate to contact us. We are at your disposal.

Yes, because at mah-ATN GmbH we attach great importance to environmental protection.

We have been known for our use of cork as an environmentally friendly natural product since 2016. All our products are recyclable and many of our items are made from recycled material.

We invite you to discover our world of high-quality upholstery materials and accessories. At mah-ATN GmbH, we are committed to sustainable and environmentally conscious production. For an individual consultation or to discuss joint project solutions, please do not hesitate to contact us. We look forward to helping you with your eco-friendly business needs!

You can order samples (up to 5 free of charge), sample cards and sample folders in various ways:

Webshop: You can order directly on our website. Simply select the products you require and follow the instructions to place your order.

E-mail: You can also send us your order by e-mail to service@mah.de. Simply send us an e-mail with your requirements.

Phone: You also have the option of ordering by telephone. Simply call us (Tel: 089/74 482 482) and have your customer number ready to speed up the ordering process. This will help us to process your order efficiently and accurately.

We are very sorry that you are experiencing difficulties with your delivery. Our ultimate goal is your satisfaction, and we always strive to fulfill all orders smoothly and on time. However, should you encounter a problem, we are here to resolve it as quickly as possible.

Please contact our customer service immediately to clarify the matter. You can reach us by phone or email at service@mah.de. Our service staff are available from Monday to Thursday between 08:00 - 17:15 and Friday from 08:00 - 14:45.

Please let us know the details of your order and the nature of the problem so that we can resolve the situation for you as quickly as possible. Your concern is important to us and we will do our best to find a quick and satisfactory solution.

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