Skip to main content Jump to search Jump to main navigation
ISO 9001 certified // Direct from the manufacturer
Outstanding quality
Worldwide delivery
Wide selection of colors and products
From cutting to large delivery

Frequently Asked Questions (FAQ) - All the important information at a glance!

Do you have questions about the materials supplied by mah-ATN GmbH? 
Here you will find answers to frequently asked questions:

We are delighted that you are interested in our products and services. We are a company specifically focused on business customers (B2B), which means we conduct business exclusively with other companies. We ask for your understanding that we do not process transactions with individual customers or consumers. 

To become a customer via our webshop, please proceed as follows: 
1. Register: Log in to our website www.mah.de.
2. Verification: We then check whether your company meets the requirements for a business customer relationship. 
3. Activation of your customer account: After successful verification, we will send you an email containing your user data and (if not already available) your customer number. 

To become a customer through our customer service, please proceed as follows: 
1. Contact us: Call us (Tel: 089/74 482 482) or send us an email to service@mah.de.
2. New customer form: We will then send you a new customer form. 
3. Setting up a customer account: Once you have sent us back the completed form, we will create a customer account for you and inform you of your customer number. 

Please note that this process is designed to ensure the highest level of professionalism and security for all our customers. We look forward to welcoming you to our business community soon. 

There are several ways you can order from us, and we are pleased to offer you these options.

WebshopYou can order directly on our website. Simply select the products you want and follow the instructions to place your order.

Email: You can also place your order by email at service@mah.de. Simply send us an email with your order details and your customer number.

Phone: You can also order by phone. Simply call us (Tel: 089/74 482 482) and have your customer number ready to expedite the ordering process. This helps us process your order efficiently and accurately. 

We look forward to receiving your orders.

Our company is specifically geared towards business customers (B2B), and for this reason, the prices in our webshop will only be visible once you have logged into your account. 

Please note that the prices shown are exclusively your net purchase prices, as these are specifically tailored to your business.
Delivery times at mah-ATN GmbH are fast and efficient. 
If you order products that we have in stock, we will ship your order as soon as possible, ideally the next day. However, the exact delivery time depends on our shipping provider. We work with UPS for smaller deliveries and with the freight forwarder Dachser for larger shipments. Both companies are known for their fast and reliable delivery.

Should any items in your order be out of stock, we will contact you immediately to inform you of the expected delivery date. Our goal is to always provide you with a smooth and efficient service.
mah-ATN GmbH offers a wide range of upholstery materials. Our product range includes high-quality products such as vegan leather, leather and contract fabrics for indoor and outdoor use, as well as cork. These materials are available in various colors and with different functionalities.

ZIn addition to our upholstery materials, we also offer a wide range of accessories to meet your needs. For customers with specific requirements, we also offer custom production options. Thanks to our extensive warehouse, we can guarantee high flexibility and speed in processing your orders. 

Should you have any specific requirements or need further information, please do not hesitate to contact us. We are happy to assist you.

Yes, because at mah-ATN GmbH we place great importance on environmental protection. 

We have been known for our use of cork as an environmentally friendly natural product since 2016. All our products are recyclable, and many of our items are made from recycled material.

We invite you to discover our world of high-quality upholstery materials and accessories. At mah-ATN GmbH, we are committed to sustainable and environmentally conscious production. For personalized advice or to discuss joint project solutions, please do not hesitate to contact us. We look forward to assisting you with your eco-friendly business needs!

Samples (up to 3 free of charge), sample cards and sample folders can be ordered in various ways:

WebshopYou can order directly on our website. Simply select the products you want and follow the instructions to place your order.

Email:  You can also place your order by email at service@mah.de. Simply send us an email with your requirements.

Phone: You can also order by phone. Simply call us (Tel: 089/74 482 4-0) and have your customer number ready to expedite the ordering process. This helps us process your order efficiently and accurately. 

We are very sorry that you are experiencing difficulties with your delivery. Our top priority is Your satisfactionWe always strive to fulfill all orders smoothly and on time. However, should you encounter a problem, we are here to resolve it as quickly as possible.

Please contact our team immediately. Customer service Please contact us to clarify the matter. You can reach us by phone or email at service@mah.de. Our service team is available Monday to Thursday from 08:00 AM to 17:15 PM and Friday from 08:00 AM to 14:45 PM.

Please provide us with the details of your order and the nature of the problem so that we can resolve the situation for you as quickly as possible. Your concern is important to us, and we will do our best to find a fast and satisfactory solution.

Loading ...
Files are being uploaded, please wait...